If a defect is found and our technical support staff cannot provide a fix or work-around within 30 days, a refund can be offered by our technical support team who will then ask you to email in .pdf on firstname.lastname@example.org, with:
- A copy of your invoice - sent to you by email when you purchased.
- A description of the problem you found in the software.
- A signed statement that you have uninstalled the software and removed it from your computer.
We generally do not refund or exchange in these circumstances:
- Just because you made a 'mistake' when ordering.
- Just because you changed your mind after ordering.
Please note any requests for refund must be made within 14 days of payment.