Accepted Circumstances

If a defect is found and our technical support staff cannot provide a fix or work-around within 30 days, a refund can be offered by our technical support team who will then ask you to email in .pdf  on support@jesox.com, with:

  1. A copy of your invoice - sent to you by email when you purchased.
  2. A description of the problem you found in the software.
  3. A signed statement that you have uninstalled the software and removed it from your computer.


Unaccepted Circumstances

We generally do not refund or exchange in these circumstances:

  1. Just because you made a 'mistake' when ordering.
  2. Just because you changed your mind after ordering.

Please note any requests for refund must be made within 14 days of payment.